Managerial Communication

ISBN Number : 978-93-5024-671-9

Student Price : Rs.490

Student Dollar Price : 20$

Book Edition : First

Year of Publication : 2017

No. Of Pages : 428

Book Weight :0

About The Book

Communication may seem easy since everyone communicates, but so is running since everyone can run. Yet, runners need training when they have to compete. Managers need training to hone their natural communication ability into a fine skill. Effectiveness of communication is not measured by its speed, grace and by its effect on other people.

The information and guidelines presented in this book have been developed from long experience of teaching and working with students of MBA and practicing managers in companies. The authors have organized the content on the basic of the MBA syllabus of Bangalore University.

 

Contents :

MODULE-1 : COMMUNICATION IN BUSINESS
1. Importance of Communication and Process of Communication
2. Forms of Communication
3. Communication Network of the Organization
4. Oral and Written Communication
MODULE-2 : ORAL COMMUNICATION
5. Fundamentals of Oral Communication
6. Barriers and Gateways to Communication
7. Listening
8. Feedback
9. Communicating by Telephone
10. Public Speaking and Making Presentations
11. Non-Verbal Communication
12. Communication by Organizing Events
MODULE-3 : REPORT WRITING
13. Reports and Formats
14. Structure of Reports

15. Principles of Writing Reports

MODULE-4 : BUSINESS COMMUNICATION
16. Business Letter Format
17. Other Methods of Written Communication
18. Types of Letters
19. Sales Letters
20. Resume and Job Applications
21. Proposals
22. Technical Articles
23. Legal Aspects of Business Communication
24. Negotiating Skills
MODULE-5 : ROUTINE CORRESPONDENCE
25. Circulars and Notices
26. Handling Complaints
27. Formal Invitations
28. Letters of Appointment
29. Evaluating Performance
30. Captions for Advertising
31. Company Documents and Notices
32. Meeting Documentation

About The Author

S.M. Rai was Head of the English Department at Jai Hind College before joining as Principal of Hinduja College of Commerce, Mumbai, where he was for eleven years. He was on the Advisory Board of Tolani College and was in charge of the Education and Literary Project under the able guidance of Dr Tolani, Tolani Shipping Company. He is a life member of the Asiatic Society of Mumbai and has served on its Book Selection Committee.      

He was member of the Mumbai University Senate and Board of Studies in English. He has edited a book of essays and a collection of poems for the University of Mumbai. He has written several short stories and poems and at present, is engaged in writing two novels, one in Kannada and one in English.

Urmila Rai was Principal of Narsee Monjee College of Commerce in Mumbai, for fourteen years and later, Director of Pillais` Institute of Management Studies in New Panvel. She has taught Communication in Sydenham Collage, Narsee Monjee College of Commerce, Jamnalal Bajaj Institute of Management and Narsee Monjee Institute of Management. At present, she is Visiting Faculty for Communication Techniques in Narsee Monjee Institute of Management Studies and is also corporate trainer for several companies including many ing. She has conducted training sessions for Thermax, Forbes Marshall, Maersk (India) and Knight Frank (India).

She holds a Ph.D. in English Literature and has guided students for Ph.D. she has been a member of the Senate and the Academic Council of the University of Mumbai.

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