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Today, our personal lives to a great extent and our society, to a greater extent have turned to be economy-based and business like. In this manner, hospitality, a value earlier, has now become a profession. Hospitality is a relationship process between guest and host, and it also refers to the act or practice of being hospitable. That is, reception and entertainment of guests or visitors, with liberality and goodwill. Hospitality, frequently refers to the hospitality industry-jobs for hotels, restaurants, resorts, catering, clubs and any other service dealing with tourists. It is also known as the act of generously providing today is a 3.5 trillion dollar service sector of global economy. It is an umbrella term for a broad variety of service industries including, but not confined to-hotels, food service, casinos and tourism. This industry is quite divers and global in nature. Hospitality in India has enhanced the growth of Indian hotel industry. The arrival of low cost airlines and the related price war have given domestics tourists many an option. Hospitality management interacts with customers directly or indirectly, and their chief goal is to keep the customers satisfied, to the hilt. Thus, Hospitality Management is a vast topic.
|Book Content of Encyclopaedia of Hospitality Management Volume I to VI
2. Concept and Perception
3. Significant Principles
4. System and Organisation
5. Organisation of a Hotel