Communication Skills

ISBN Number : 978-93-5024-076-2

Student Price : Rs.298

Student Dollar Price : 12$

Book Edition : First

Year of Publication : 2010

No. Of Pages : 310

About The Book

This book explains the concepts of communication, the principle that make messages effective, and gives examples to show how the principles are applied. It provides exercises and questions for practice. Examples and illustrations have been taken from classrooms where students and practitioners of management contribute their ideas.

Book Content of Communication Skills


  1. Concept of Communication
  2. Communication Structure in Organisations
  3. Barriers and Gateways to Communication
  4. Communication Skills
  5. Non-verbal Communication
  6. Written Communication
  7. Seven Cs of Effective Communication
  8. Punctuation and Numerals
  9. Appearance and Layout of Business Letters
  10. Types of Letters
  11. Memos and Emails
  12. Report-Types and Structure
  13. Writing Business Reports
  14. Oral Communication
  15. Presentation Skills
  16. Interviews
  17. Group Discussion
  18. Meetings
  19. Negotiating Skills
  20. Impact of Communication Technology on Business Communication
  21. Media Management
  22. International Communication for Global Business

About The Author

S.M. Rai was Head of the English Department at Jai Hind College before joining as Principal of Hinduja College of Commerce, Mumbai, where he was for eleven years. He was on the Advisory Board of Tolani College and was in charge of the Education and Literary Project under the able guidance of Dr Tolani, Tolani Shipping Company. He is a life member of the Asiatic Society of Mumbai and has served on its Book Selection Committee.      

He was member of the Mumbai University Senate and Board of Studies in English. He has edited a book of essays and a collection of poems for the University of Mumbai. He has written several short stories and poems and at present, is engaged in writing two novels, one in Kannada and one in English.

Urmila Rai was Principal of Narsee Monjee College of Commerce in Mumbai, for fourteen years and later, Director of Pillais` Institute of Management Studies in New Panvel. She has taught Communication in Sydenham Collage, Narsee Monjee College of Commerce, Jamnalal Bajaj Institute of Management and Narsee Monjee Institute of Management. At present, she is Visiting Faculty for Communication Techniques in Narsee Monjee Institute of Management Studies and is also corporate trainer for several companies including many ing. She has conducted training sessions for Thermax, Forbes Marshall, Maersk (India) and Knight Frank (India).

She holds a Ph.D. in English Literature and has guided students for Ph.D. she has been a member of the Senate and the Academic Council of the University of Mumbai.

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