Quality Management Systems

ISBN Number : 978-93-5097-945-7

Library Price : Rs.1250

Library Dollar Price : 50$

Book Edition : First

Year of Publication : 2013

No. Of Pages : 386

About The Book

This book is intended basically for two types of readers. The first are the quality professionals-the people. who are entrusted with the responsibility of setting up a robust management system, and administering the system, so that it results in good business performance and helps to build the business in the long-term, as well as those auditing such systems. The other type of readers are those who are studying business management in institutions with the aim of graduating in them and may not have any previous work experience. The language used throughout is simple English, that is easy to understand.

The book is written with three aims in view. Each aim focuses on a particular aspect and explains how that aspect is dealt, therefore this book is made up of three parts. The first part is to help people understand the basic requirements of a management system based on ISO 9001:2008 explained clause-by-clause.

Each page begins with a clause which is `boxed in` to differentiate it from the explanatory text that follows the clause. Immediately after the clause is the `OBJECTIVE` which gives the purpose behind the particular clause. This is followed by an `EXPLANATION` of the requirements contained in the clause. `ACTION` follows next with a view to advise the reader what needs to be done to meet the requirements of the clause. Lastly, the management system terms used in the clause are explained in simple English under the head `HELP WITH JARGON`.

The second part shows how to develop, establish and document one`s own management system based on these requirements, as applied to the particular business. This part contains examples of text that can be written in the organisation`s management systems manual as well as related procedures. Appendices to this part contain a sample manual as well as samples of mandatory management system procedures and process procedures.

The third part explains the use of techniques that can be applied to solve problems and evolve continual improvement in any business. It contains simple examples that employ the techniques described. The purpose being to give the reader the confidence to apply these techniques in their business, improve performance and build the business.

Suggestions to improve this book, to better meet the aims for which it is written, will be most welcome and acknowledged individually.

Contents :

Part 1: Management Systems Requirements

  1. Scope
  2. Normative References
  3. Terms and Definitions
  4. Quality Management System
  5. Management Responsibility
  6. Resource Management
  7. Product Realization
  8. Measurement Analysis and Improvement

Part 2 : How to Design, Develop and Document Your Management Systems

  1. Organisations
  2. Quality Management Systems (QMS)
  3. Managing Processes
  4. Documenting the QMS
  5. Management Responsibility
  6. Business Planning
  7. Sales and Marketing
  8. Design
  9. Procurement
  10. Production
  11. Packaging
  12. Logistics and Delivery
  13. Billing and Collection
  14. Financial Management
  15. Human Resources
  16. Security
  17. Health and Safety Management
  18. Environmental Management
  19. Performance Monitoring and Measurement
  20. Continual Improvement
  21. Integrated Management Systems Comparing the requirements of QMS, OHSAS and EMS Standards

Annexures
A. Management System Manual (Sample)
B. Management System Procedures (Samples)
C. Process Procedures (Sample With Varying Styles)
Part 3: The Road To Continual Improvement

  1. The Need for Continual Improvement
  2. Business and Processes
  3. The Improvement Plan
  4. Techniques to Adopt
  5. Men and Machines
  6. Be Human and Celebrate

References

About The Author

Akshay Puri - I retired as the Head of Lloyd`s Register Quality Assurance in India in January 1999 and continue to work for them on contract as a Quality Management Systems Trainer and lead Auditor. Being registered with the International Register of Certificated Auditors housed in England.

As a Chartered Engineer am Fellow of Institute of Engineers in India. and as a Chartered Quality Professional am also Fellow of the Chartered Quality Institute. based in London.Though I was involved in the field of quality right from the time I joined Lloyd`s Register in 1967. I trained formally in Quality Management in 1992 in England and the Netherlands and have been lead Auditor Trainer since then.

In the last twenty Years I have been involved with Quality Management systems and have assessed/trained personnel from various fields. including

  • Project Management
  • Engineering Consultants
  • Plant Management
  • Production Management
  • Construction Management
  • Documentation Management

Prior to joining Lloyd`s Register. I was sailing as Chief` Engineer with the Shipping Corporation of India.My aim is to present a practical guide to people involved with Quality Management Systems in a simple manner using my interactions with senior management in varied fields. such as management institutions, consulting engineering, shipbuilding. ship recruiting. foundries and refractory`s, structures, cement plants, fabrication of high pressure equipment including those for nuclear plants and offshore structures, and the knowledge I gained from them and my personal experiences of over fifty years.

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