Employee First, Customer Next

ISBN Number : 978-93-5051-660-7

Library Price : Rs.950

Library Dollar Price : 38$

Book Edition : First

Year of Publication : 2012

No. Of Pages : 417

Book Weight :0

About The Book

This wonderful presentation is a compendium of 3 sections comprising of: A − of Lead Articles; B − of Research Papers; and C − of Human Resource Management − all covered in a volume of 417 pages in which the authors have put in their expertise and efforts is treasure Whatsoever said of this Treasure Chest, by way of introduction, nothing shall equal a cursory glance at the contents that bespeak for themselves, which albeit may not be all though so very new, yet be jove all engrossing, engrossing and enlightening.

Contents :

Section A : Lead Articiles
1. Employee Involvement and Corporate Governance − How They are Related
− Kiran Gandhi
2. Recruitment Practices and Talent Search − How to Build Human Capital
− Atul Shirgaonkar
3. Making Leaders of Tomorrow
− Prof C.C. Dixit
4. Employee First and Customer Next
− Giyeesh Y. M., Dr. Anilkumay G. Garag
5. Empowerment which Lead to − "Chairman`s Award for Excellence in Corporate Citizenship"
− Ashok Deshpande
Section B : Research Papers
Part 1: Employee Empowerment

6. Designing a High Performance Empowered Employee First Strategies: Understanding the Customer Perspective
− Dr. M.M. Bagali
7. Practicing "Employee Empowerment" − Current Issue Addressed by Companies
− Prof Satish C. Sharma, Vikas Kumar Kumawat
8. `Triple Bottom Line Management` Training for Transformation of Internal Customers: A Step Towards `Employee Empowerment`!
− Prof. Veena R. Kale
9. `STEP` − A Step towards Women Empowerment
− Dr. S.O. Halasagi, Prof Padmaja M. Shankargouda
Part 2: Talent Management

10. Employer Branding: An Effective Tool for Talent Retention
− Dr. Sharad R. Kulkarni
11. Succession Planning − Strategy for Talent Retention
− Prof Dr. Ganbote Avinash, J. Sanyukta D. Gaikwad
12. Talent Management: Today`s Challenges, Tomorrow`s Opportunities
− Prof Anzalna Malik, Prof. Push pa S. Hongal
13. Talent Management
− Prof Paramela Shankar Jogadande
14. Solving Talent Management Issues Related to Gen Y in the EFCS Backdrop
− Vijay G. Padaguri
Part 3: Work-life Balance

15. Work-life Balance
− Mr. Ramesh Hiragappanavar
16. Work-life Balance − Challenge for Today`s Women Professionals
− Arati K. Nalcshatri
17. Work-family Conflict in India
− Rajani Suresh, Sneha S. Kairanna
18. Planned Interventions by Organizations for Employee Work-life Balance and Perceptions of Employees − An Exploratory Research in Select Organizations in Goa
− Sonya Kapil Angle
Part 4: Knowledge Management

19. Knowledge Management: A Conceptual Framework
− Dr. S.C. Patil, Chetan Hiremath
20. Knowledge Management: Its Application to Business Organizations
− Bharat B. Alasandi
Part 5: Atrition Management

21. Attrition and Retention
− Miss. Deepali Sambhajirao Kadam
22. Attrition Management: A Case Study Approach of Gokul Scribe Belgaurn
− Veena Angadi
23. Causes of Attrition and Retention Practices: A Case Study of HDFC Bank
− Prof Suchitra Hooli
Part 6: Employee Engagement

24. Employee Engagement with Reference to Automobile Industries in Pune City
− Prof. Anand Apte, Prof Ashok Kurt koti
25. Employee Engagement
− Sotonya R.S.
26. Building Positive Relationship through Employee Engagement Approach to Enhance Organizational Energy
− Vijayachandra Reddy S., Chidanancl Patti, Shivaszvamy G.P
27. A Study on Customer Service and Employee Engagement in The Indian Healthcare Industry
− Dr. S.G. Hundekar, Dr. B. Rose Kavitha
28. Employee Engagement in Hospitality Industry: A Case Study of Hotel Niyaaz, Belgaum
− Dr. Arifur Rehman H. Shaikh, Mr. Rajesh Muchandikar
29. Employee Engagement: A Workplace Spirituality Perspective
− Dr. Rajencira M. Inamdar, Shri Subhash Yadav
30. Employee Engagement: What is it?
− Prof Prashant U. Gujanal
Part 7: Training & Development

31. Training and Development Practices in Commercial Banks: A Case Study on Karnataka Bank Limited
− Dr. H.Y. Kamble, Dr. Mahesh G. Deshpande
32. HRM, Training and Development Imperatives in Indian Banks: A Case Study of Canara Bank
− Miss Savita Bhandarkar
33. Impact of Training and Development Programmes on Bank Staff − A Study
− Pramod Krishnarao Kulkarni, Dr. FLY. Kamble
34. Training and Development of Employees in NIIT
− Miss Madhura Kolhapure
Part 8: Employee Motivation

35. Employee Motivation in Commercial Banks
− Miss Savita Bhandarkar, Dr. H. Y. Kamble
36. Employee Motivation using Motivational Techniques
− Dr. Sumithra Devi K.A., Manju Geogy, Babitha Naidu, Vidya Rao
37. A Study of Key Motivating Factors for Pilots of Civil Aviation in India
− Dr. Suruchi Pandey
38. Role of Communication in Motivating Employees
− Sunaina Hoogan, Sushma Pathl
Part 9: Employee Retention

39. Retention Strategies to Arrest Attrition Rate
− Dr. Janardhan G Naik
40. Effective Employee Retention Strategies in Micro, Small and Medium Enterprises (SMEs) in Belgaum
− Mr. Vishwanath S. Talzvar, Dr. H.Y. Kamble
41. Retention is Better than Recruitment
− Mr. Sanjeev M. Deshpande, Dr. Mahesh Deshpande
42. Empirical Study on Employee Job Satisfaction and Retention, Pune
− Prof Sujata Bolake, Prof Meetali More
Section C: Human Resource Management − A General Approach

43. The Value of Marketing Values to Employees: Communicating Corporate Brands to Employees
− Dr. Ramesh R. Kulkarni, Prof Alvina Clara
44. Foreign Direct Investments and Its Impact on Employee Performance and Satisfaction in Manufacturing Industries an Empirical Study of Karnataka State
− Prof Basavaraj S. Kudachimath
45. Automation of HR Departments − Benefits of Using HRMS
− Prof S.G. Hundekar, Dr. Saneem Fatima, S.A. Majeed
46. Designing Reward Systems for a Diverse Workforce with Focus on Employee`s Needs
− Sneha S. Kairanna, Sambatur Sridhar, Rajani Suresh
47. Moving from Urgent, Important to Meaningful Human Resource Management
− Dr. Ilitamkumar Kinange
48. Changing Scenario of Human Resource Management in the 21st Century: A Study
− Dr. C.I. Chalawadi, Dr. B.S. Navi
49. Role of Career Anchors in Job Selection, Change and Satisfaction: An Empirical Study
− Tazeentaj Mahat, Chetan Hiremath
50. Dynamics of Human Resource Management in Retail Industry: Key Needs and Challenges
− Sanjeev Rathod, N. Ashoka, Kuldeep Choudhary, Shreedevi B.C., Nataraj Patted
51. Cross Cultural Issues in Human Resource Management
− Chidanand Patil, Vijayachandra Reddy S., Shivaszoamy G.P.
52. Filling Square Holes with Square Pegs − Addressing the Problem of Jobs Galore and Paucity of Employable Candidates
− Swatee Jog
53. A Study of Human Resource Development in Construction Industry − A Case Study of "Karnataka State Police Housing Corporation Limited"
− Padmaja M. Shankargoud
54. Employee First and Customers Next
− Prof. Meetali More, Prof. Sujata Bolake
55. Human Resource Development, Its Management and Outsourcing
− M.S. Patil
56. Performance Appraisal: A Tool to Augment the Organizational Efficiency
− Shivaswamy G.P, Vijayachandra Reddy S., Chidanand Patil
57. Employee Engagement − Satisfied Employee Reflects the Company Brand to the Customer
− Mrs. Dipti Tulpule
58. "Pet at Work": A Novel Tool for Managing Stress Levels of Employees
− Prof. Purushottam Bung*

About The Author

Dr. R.R. Kulkarni Is working as a professor in Management in Bharatesh Education Trust`s Global Business School, Belgaum since June, 2009. He is having more than 18 years` teaching experience and 5 year of administration experience as a Director of MBA Institute. He has a Ph.D. in Commerce and Management and he has authored more than 10 national level research papers and 4 international level research papers. He has bagged best research paper award two times in international conference. And 3 of his papers are published in journals with high impact factor.

Mr. Bharat B. Alasandi Is a Librarian of Bharatesh Education Trust`s Global Business School, Belgaum and has 4 years` experience in the field of Library and Information Science. He has completed Master of Library and Information Science from Karnatak Univerisity Dhanwad. His area of Interests includes Knowledge Management, classification, Automation, creating a Digital Repositories and web designing. He has attended various workshops, Conference, and Seminars in the area of Library and Information Science.

Mrs. Swatee Jog Is a Training and Placement Officer in Bharatesh Education Trust`s Global Business School, Belgaum and has more than 7 years` industrial experience in the field of HR and Brand Management. She has published several articles in prominent national dailies and also a book. She is the editor of BET`s GBS in house Magazine Siddhant.

Dr. A.B. Kalkundrikar Is a Professor at MBA Department of Rani Channamma University, Belgaum. He has more than 40 years` experience in the field of Commerce, Economics, and Management Education. He is a Gold Medalist in M.A. (Economics) from Karnatak University, Dharwad and has Ph.D. in Commerce. He is research guide of various universities and authored 15 books and more than 30 research articles. He served as the Principal of Gogte College of Commerce, Belgaum and Director, KLS Institute of Management Education & Research, Belgaum. He is a member of All India Association, New Delhi and academic bodies of various Universities. His awards include the Life time Achievement award instituted by the international compendium, New York.

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