Production Management has increased its importance in recent years, because the production function is considered as the heart of any business. Production managers in charge of manufacturing are responsible for ensuring superior quality, cutting unnecessary costs, meeting tight delivery schedules demanded by customers and providing them better customer services so as to maintain the competitiveness of their firms both in the domestic and international markets.
Productivity, Materials Management and Total Quality Management are major areas of importance in Production Management. Materials Management is crucial for the success of most organsiations because the cost of purchasing, storing, processing, moving and shipping materials, account for more than half of the product’s cost. Improving productivity in a major factor in facing the challenge of competition and this involves driving down the cost of all aspects of business activities, especially in the area of materials. Efficient and effective management of materials has became the key to achieve higher productivity levels, especially in manufacturing organisations producing tangible goods, both consumer and individual goods.
Managing quality and offering value to the customer is still a major concern for many firms all over the world. Quality has become the most important factor in the long-term profitability and success of any business organisation. Quality management is concerned with the understanding of the principles of total quality. Total quality is an approach to doing business that attempts to maximise the competitiveness of an organisation through the continual improvement of the quality of its products, service, people, processes and environment.
Total Quality Management (TQM) is a philosophy that involves everyone in the organisations in a continual improvement of quality and achieve customer satisfaction.
This book has been organised into three units viz., (1) Production Management, (2) Materials Management and (3) Basics of Productivity and TQM, comprising ten chapters in all. This book is specifically written to meet the requirements of the BMS degree program (Semester IV) of Mumbai University.
UNIT 1 : PRODUCTION MANAGEMENT
1 : An Overview of Production Management
2 : Product Planning and Development
3 : Plant Location and Plant Layout
4 : Purchasing Management
UNIT 2 : MATERIALS MANAGEMENT
5 : Overview of Materials Management
6 : Inventory Management
UNIT 3 : BASICS OF PRODUCTIVITY AND TQM
7 : Concepts of Quality and Productivity
8 : Philosophical Framework to TQM
9 : Product and Service Quality Dimensions
10 : Quality Improvement Strategies