Services Management

ISBN Number : 978-93-5202-183-3

Student Price : Rs.198

Student Dollar Price : 8$

Book Edition : First

Year of Publication : 2015

No. Of Pages : 200

About The Book

Indian marketers today are excited and facing challenges because of technology intensive, hyper competitive global business environment prevailing in the country. Their challenge is to take sound marketing decision in a complex environment. The student community who are interested in marketing career will also face the same challenges. These may be in a more complex situation, as it takes time for them to enter into career. This title "Services Management" provides them an opportunity to develop the skills necessary to meet the challenges.

Our customers are our readers, keeping this in mind and to add value to existing fund of knowledge in the students friends, we have taken this risk to write the subject lucidly, comprehensively and meaningfully, using out intellectual capital to enhance the intellectual capacities of our readers.

Though this basic work on theories, concepts and principles of service management, students are promote in this work to assume the role of marketing executives. Graded questions are also given at the end of each chapter for self-study and better understanding of the theme of this title. Suggestion to improve the quality of work is welcome.


Contents :

Unit - 1 Introduction to Services Management

Unit - 2 Srvices Marketing

Unit - 3 Tourism and Hospitality Services

Unit - 4 Banking and Insurance Services

Unit - 5 Healthcare and Information Technology Enabled Services

Skill Development

About The Author

Dr. Cynthia Menezes -


Associate Professor,

Canara Bank School of Management Studies,

Bangalore University, Bengaluru.

Sunil B. Rao -
 MBA, TM & D. (Ph.D)
International Academy of Mgt. and Enterpreneurship, Bengaluru.

Nikitha Sreekanthaswamy -

MBA, M.Phil
Lecturer, Department of Management,
Dayananda Sagar Junior Business School, Bengaluru

Mohammad Khizerulla -

M.Com, (Ph.D)
Asst. Professor, Department of Commerce,
Al-Ameen Arts, Science and Commerce College, Bengaluru.

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