Total Quality Management

ISBN Number : 978-93-5262-239-9

Student Price : Rs.798

Student Dollar Price : 32$

Book Edition : Second

Year of Publication : 2019

No. Of Pages : 816

Book Weight :1458

About The Book

The progress, prosperity and economic health of any business organization are controlled and decided by the quality of goods and services flowing out of the organization. Nowadays, Indian manufacturers and services provides are no more in a protective environment from domestics international competitors and are facing increasing global competition which they have to meet and beat successfully for their very survival and growth.

In this context, the role of quality and that of total quality management is undoubtedly crucial. Students of management programs need to develop basic appreciation to equip themselves for facing the challenges of 21st century while they take up managerial jobs after graduating in managerial students.

Salient Features -
- Latest developments in "Total Quality Management" have been included.
- Boxes, Exhibits, Figures and Charts illustrate the concepts.
- Chapter summary provides points to be remembered.
- Discussion question help the students to expand their thinking
- Quality snapshots provide accounts of industry applications of TQM concepts and techniques.
- Cases are designed to help students apply the concepts to understand more comprehensive situations.

 

Contents -

1. Introduction to Quality Management
2. Total Quality in Organisations
3. Quality Management Philosophies
4. Frameworks for Organisational Quality
5. Focussing on Custsomers
6. Leadership and Strategic Planning for TQM
7. Human Resource Practices for TQM
8. Total Quality and Organisational Behaviour
9. Organising for TQM
10. Building and Sustaining Total Quality Organisation
11. Process Management
12. Statistical Concepts in Quality Management
13. Six-Sigma Quality
14. Tools and Techniques for Total Quality Management
15. Benchmarking
16. Business Process Reengineering
17. Managing Service Quality
18. Implementing Total Quality Management
19. Managing Quality - Modern Improvement Approaches
20. Managing Quality - Issues and New Challenges
21. Achieving Business Excellence

About The Author

K. Shridhara Bhat, a Graduate in Mechanical Engineering with postgraduate diploma in Industrial Management and Master`s degree in Business Administration is currently engaged in part-time teaching as a visiting professor and consultancy in the field of management education and industry.

Earlier, he worked as Professor and Head of the Department of Management Studies, East Point College of Engineering and Technology and BMS College of Engineering, Bangalore during the period of 1994 to 2005.

Before taking up teaching profession, he served Bharat Electronics for a period of about 26 years in the areas of Production and Operations Management, Materials Management, Research and Development, Human Resource Management, etc.

He has authored books in subjects such as – Production and Operations Management, Total Quality Management, Materials Management, Inventory Management, Business Process Reengineering, Operations Research and Quantitative Techniques, Management and Behavioural Processes, World-class Manufacturing, Logistics Management, Logistics and Supply Chain Management, etc.

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