Soft skills help an individual to develop one’s personality and it refers to personality traits, personal habits, optimism, social graces, and friendliness. These are personal attributes, mainly related to emotional intelligence. These skills include self-esteem, sociability, self-management, integrity, responsibility, honesty etc., and are essential to succeed in face-to face dialogue. It also focuses on interpersonal relationship.
This work on “Soft Skills for Business” contains the psychological and physical attributes which are required for the employee in a business place. These skills are possessed by employees, who work in hotel industry (Hospitality Management), healthcare, personal care, tourism and such other services, which directly deal with human beings.
The aspects are written in an easily understandable manner by the students and other readers. Concepts are clearly explained. Summary and graded study questions are given at the end of title chapters. We hope that readers would enjoy reading this book.
Unit 1 : Elements of Communication
1. Elements of Communication
2. Non-Verbal Communication
Unit 2 : Public Speaking
3. Public Speaking
Unit 3 : Interview Techniques
4. Interview Techniques
Unit 4 : Meetings
Unit 5 : Business Communication
6. Written Communication