The Etiquette Guidebook Conversation Over Unspoken Rules at Workplace

ISBN Number : 978-93-5367-779-4

Student Price : Rs.198

Student Dollar Price : 8$

Book Edition : First

Year of Publication : 2020

No. Of Pages : 128

About The Book

The basis of proper etiquette is behaviour that is accepted as courteous and well-bred in social, professional and family Life. Good behaviours can mean the difference between success and failure in many aspects of life. Knowing and exhibiting proper etiquette is essential to any civilization.

Etiquette is vital in the business world. We all use our etiquette skills every time we speak or conduct ourselves with a co-worker, or interact with customers. Etiquette enhances the gaining of the competitive edge at work/business which is beneficial for companies and individuals. The professional success of an individual depends on how well he or she can build strong relationships and be effective at work. When an individual succeeds, the company or organization that he or she works for will also succeed.

This book will assist professionals to understand various etiquettes followed across as to what, why, when and how.


Contents -

1. Technology Etiquette
2. Professional Etiquette
3. Social Media Etiquette
4. Customer Service Etiquette
5. Dining Etiquette
6. Cross-cultural Etiquette

About The Author

Dr. Deepa Prasad Venkatraman is an Hotel Management alumnus from IHMCT – Mumbai. A seasoned Hospitality Professional and Educator for the last 25 years. Her core expertise is in Food and Beverage Services and Management. She is a Doctorate in Management, and her thesis was on Wine Consumption Patterns.

She started her career with the Taj Mahal, Mumbai and was associated with the various hotels of the Taj Group as Manager in Food and Beverage Department.

Specialisation in Food and Beverage, with strong focus on beverage practices and services encouraged and inspired her to do her doctorate in topic related to Wines and is actively involved in Wine and Spirits knowledge, appreciation and practices in the hospitality industry.

An academician in IHMCT Institute for more than a decade, she brings forth her rich and myriad experience in hospitality sector and education. Innovation and research in her expertise and domain area has led her to be associated and be part of International panel discussion in Hospitality and Tourism conferences, publish papers in journals and is a research guide at S.P.P.U. She has authored a book "Food and Beverage Service: Principles and Practices" for hospitality professionals and students.

Currently, a Coordinator for a pioneering course BBA (Hospitality and facilities management) introduced under the aegis of Department of Management Sciences (PUMBA) at Savitribai Phule Pune University.

Her proficiency for Total Quality Management, and its application in Institutes has led to being involved in Curriculum revision and formulation for BHMCT (2008 & 2016), B.Sc. (HS) (2017) and BBA (HFM) (2018) course. She is a member of the Board of Studies at SPPU for Hospitality Studies.

She has a close association and wide reach with the hospitality sector, wine industry and educational institutes, and has offered consultancy services in restaurant planning and design, menu matrix and management for educational institutes, universities and hospitality sector.

Thulasi Priya P is a nature lover who loves to "Live in present". An independent multi-talented, who always have an urge to learn and implement innovative methodology for continual improvement. Strong believer of respecting the "Value of People, Time and Money".

A competent dynamic HR and Counselling Hypnotherapist by profession for 20 years and moved as a freelance trainer-cum-consultant for more than 12 years now by upgrading herself as NLP and Psychoneurobics Practitioner which makes her programs beyond training. Travelling, being her core interest with an added desire of knowing people and their culture, she conducts unique and empowering training programs Pan India for different audience from kindergarten to adult with storytelling and concept learning as a KEY. Training and Counselling being her passion, she addressed in television shows as a guest speaker in various segments like Youth Empowerment, Mind Your Mind and Soft Skills for Successful Life.

As she accepts people as they are, she inspires and celebrates the excellence in every individual in a holistic way.

Her step into writing now is to inculcate every individual to enhance their thinking and writing skills in their own style as reading sharpens ones mind and stimulates the imagination skills which everyone possesses.

A human with good sense of humor who believe in the power of Universe, lead a simple life who keeps her "Child within" active always and in all ways.

LIFE is all about Living and Learning!

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