Business Communication and Management Information System

ISBN Number : 978-81-8488-664-1

Student Price : Rs.250

Student Dollar Price : 10$

Book Edition : First

Year of Publication : 2010

About The Book

This book provides many exercises to enable the students to prepare for examinations and for a career. The presentation of the theoretical information and the practice work have been evolved from classroom experience and from feedback given by teachers, students and other users of our books.
Developments in business, in communication technology, and the wider reach of Indian business have been taken into account. The theoretical and conceptual information, and the exercises provided, will be useful to teachers in framing new exercises relevant to their student`s needs.

Book Content of Business Communication and Management Information System

Module 1
  1. Basic Elements of Communication
  2. Types of Communication
  3. Channels of Communication
  4. Barriers of Communication
  5. Principles of Effective Communication
    Module 2
  6. Job Application
  7. Employment Letters
  8. Soft Skills
    Module 3
  9. Business Letter Layout
  10. Enquire and Replies
  11. Orders and Replies
  12. Grievances and Redressals
  13. Sales Letters
  14. Circulars
  15. Status Inquiries
  16. Collection Letters
    Module 4
  17. Impact of IT on Communication
    Module 5
  18. Management Information System

About The Author

Urmila Rai was Principal of Narsee Monjee College of Commerce in Mumbai, for fourteen years and later, Director of Pillais` Institute of Management Studies in New Panvel. She has taught Communication in Sydenham Collage, Narsee Monjee College of Commerce, Jamnalal Bajaj Institute of Management and Narsee Monjee Institute of Management. At present, she is Visiting Faculty for Communication Techniques in Narsee Monjee Institute of Management Studies and is also corporate trainer for several companies including many ing. She has conducted training sessions for Thermax, Forbes Marshall, Maersk (India) and Knight Frank (India).

She holds a Ph.D. in English Literature and has guided students for Ph.D. she has been a member of the Senate and the Academic Council of the University of Mumbai.

S.M. Rai was Head of the English Department at Jai Hind College before joining as Principal of Hinduja College of Commerce, Mumbai, where he was for eleven years. He was on the Advisory Board of Tolani College and was in charge of the Education and Literary Project under the able guidance of Dr Tolani, Tolani Shipping Company. He is a life member of the Asiatic Society of Mumbai and has served on its Book Selection Committee.      

He was member of the Mumbai University Senate and Board of Studies in English. He has edited a book of essays and a collection of poems for the University of Mumbai. He has written several short stories and poems and at present, is engaged in writing two novels, one in Kannada and one in English.

Dr. P. Mohan is a reader in the Department of Commerce and Management Studies, University of Calicut. The author has more than sixteen years of teaching experience and has taught graduate and post-graduate courses. He has been teaching courses on Information Systems, and Computer Applications for M.Com. and MBA students for the past eleven years.

Dr. Mohan holds a Masters in Commerce, M.Phil. and Ph.D. in Marketing Management from the University of Calicut, and a Diploma in Information and Systems Management from the Aptech. He has also done FDP at IIM, Ahmadabad.

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