This book Covers all the aspects of communication. It has taken care of the model syllabus of UGC for MBA, where communication is taught as compulsory paper. The book is also useful for the students of other PG and professional courses like MCA, MHRM, KHRD, PMIR, M.Com., CA, ICWA, and CS. The book has utility for Mass Communication and several other diploma programs and undergraduate courses like BBA, BCA, and B.Com., run by universities and several autonomous institutions. The book is also designed to meet the requirements of trainers, executives and academicians to conduct various teaching, training and development programs.

We are especially thankful to our students who helped us in focusing on the issues precisely and effectively. We also sincerely acknowledge our colleagues and friends for their inspiration and encouragement. We would welcome valuable suggestions from our esteemed readers for improving the quality of the book.

Contents -

1. Nature and Scope of Communication
2. Communication Barriers
3. Listening skills
4. Oral Communication
5. Presentation Skills
6. Non-verbal Communication
7. Public Speaking
8. Interview Skills
9. Reading Skills
10. Meeting
11. Written Communication
12. Feedback and Counselling Skills
13. Report Writing
14. Negotiation Skills
15. Communication in Disciplinary Matters
16. Resume Preparation
17. Legal Aspects of Business Communication
18. Media Communication
19. Business Correspondence
20. Method of Learning
21. Communication and Technology

References