This book is aimed to help the Undergraduate and Postgraduate students of professional courses by familiarizing them with the concept of Information technology management. It is intended to impact knowledge of IT infrastructure management topics and issues, while keeping difficult words as its minimum.
| Book Content of Information Technology and Infrastructure Management |
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Chapter 1-Introduction
Chapter 2-Service and Quality
Chapter 3-Introduction To Itil
Chapter 4-Incident Management
Chapter 5-Problem Management
Chapter 6-Configuration Management
Chapter 7-Change Management
Chapter 8-Release Management
Chapter 9-Service Desk
Chapter 10-Service Level Management
Chapter 11-Management For It Service
Chapter 12-Capacity Management
Chapter 13-It Service Continuity Management
Chapter 14-Avalabilty Management
Chapter 15-Security Management
Chapter 16-Ict Infrastructure Management
Chapter 17-Application Management
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