Essential of Business Communication Skills for Engineers

ISBN Number : 81-7866-793-2

Student Price : Rs.125

Student Dollar Price : 5$

Library Price : Rs.375

Library Dollar Price : 15$

Book Edition : First

Year of Publication : 2002

No. Of Pages : 212

About The Book

This book is written for the purpose of helping students of Engineering to learn essential communication skills. Engineering skills in production and maintenance are truly useful only when they can be communicated to the users of the products. More and more, engineers are required to undertake tasks of reporting their work both orally and in writing, explaining their plants to seniors and to financiers, and persuading buyers about products. This book is meant to explain the principles of these communication skills. While keeping to the syllabus of the subject of Communication Skills in First Year Engineering, we have endeavoured to make the book practically useful for all persons who specialise in technology and feel the need to sell their ideas and products. Some aspects of writing which have not been included in the syllabus but are essential to writing have been given in appendices.

Book Content of Essential of Business Communication Skills for Engineers
    1. Concepts of Communication
    2. Barriers to Communication
    3. Techniques to Improve Communication
    4. Verbal and Non-verbal Communication
    5. Internal and External Communication
    6. Principles of Correspondence
    7. Language of Business Letters
    8. Layout and Format of a Business Letter
    9. Job Application Letters
    10. Enquiries and Replies
    11. Claims and Adjustments
    12. Sales Letters
    13. Group Discussion
    14. Summarisation
    15. Report Writing
    16. Reports
    17. Oral Presentation of a Report
    18. Meeting Documentation
    19. Technical Writing
    20. Appendix I
      Appendix II

About The Author

S.M. Rai was Head of the English Department at Jai Hind College before joining as Principal of Hinduja College of Commerce, Mumbai, where he was for eleven years. He was on the Advisory Board of Tolani College and was in charge of the Education and Literary Project under the able guidance of Dr Tolani, Tolani Shipping Company. He is a life member of the Asiatic Society of Mumbai and has served on its Book Selection Committee.      

He was member of the Mumbai University Senate and Board of Studies in English. He has edited a book of essays and a collection of poems for the University of Mumbai. He has written several short stories and poems and at present, is engaged in writing two novels, one in Kannada and one in English.

Urmila Rai was Principal of Narsee Monjee College of Commerce in Mumbai, for fourteen years and later, Director of Pillais` Institute of Management Studies in New Panvel. She has taught Communication in Sydenham Collage, Narsee Monjee College of Commerce, Jamnalal Bajaj Institute of Management and Narsee Monjee Institute of Management. At present, she is Visiting Faculty for Communication Techniques in Narsee Monjee Institute of Management Studies and is also corporate trainer for several companies including many ing. She has conducted training sessions for Thermax, Forbes Marshall, Maersk (India) and Knight Frank (India).

She holds a Ph.D. in English Literature and has guided students for Ph.D. she has been a member of the Senate and the Academic Council of the University of Mumbai.

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