The present book, "Communication Management", in its first Edition is a humble attempt to present the subjects in a very simple, brief, yet innovative way for a complete learning experience of the reader. A large number of diagrams, tables and illustrations supplement the text for better understanding. Chapter outline at the beginning of each chapter indicate at a glance the topics covered in the chapter. References and study questions at the end of each chapter enhances the utility of the Book from the student`s point of view.

The Book covers not only the most contemporary technological advancements in the realm of business/office communication like Tablet PC, Pen Drives, Voice Mail, i-phone, h-phone, Broadband spectrum, LCD and Plasma TVs, Tele and Videoconferencing, CISCO Telepresence, LAN and WAN, Vennfer, Vivid 2020 and several other gadgets, but also appendices to discuss the most popular of the SMS abbreviations, office terminology,abbreviations of words and terms for practical purposes of communication. Chapter on `Art of Speech Making`, `Art of listening` and `Office etiquette` have been elaborately written in the book.

Contents :

1. Communication Management
2. Office Correspondence & Mail Service
3. Management Reporting
4. Office Forms : Design, Management & Control
5. Collection of Data & Presentation
6. The Art of Speech Making
7. The Art of Listening
8. Office Etiquette
9. Miscellaneous
APPENDICES
Appendix I : SMS Abbreviations
Appendix II : A Management Guide to Office Terminology
Appendix III : Abbreviation of Worlds
Appendix IV : Abbreviation of Terms
BILIOGRAPHY