Managerial Communication

Student Price : Rs.225

Student Dollar Price : 9$

Book Edition : First

Year of Publication : 2009

No. Of Pages : 356

Book Weight :0

About The Book

As business becomes more complex and spreads wider to include more countries of the world, pressures on Managers increase. Customer become more aware of their rights, competition gets closer, and shareholders and other stakeholders becomes active in voicing concerns about protection of the environment, public health, ethical standards, and so on. The Press and other Media are looking out for scoops to splash in their papers and channels, Companies and their managers come under media glare even more than politics and politicians.
Managers have to deal with many types of audiences and find that they need better and finer skills in dealing with various interested parties. This requires skills in communicating with people. Managers often need to communicate in delicate and sensitive situations, with a variety of people.
Communicating effectively, both in speech and in writing, to people of a completely different and unfamiliar culture, is one of the skills today`s manager needs. Conducting and attend several meetings is a day, writing reports to deadlines, negotiating with various types of people for different reasons, and using the rapidly developing media to the best effect, are among the things that make demands on a manager`s ability to communicate with skill, grace and economy.

Book Content of Managerial Communication
  1. Management Communication
  2. Objectives of Communication
  3. Forms of Communication
  4. Barriers and Gateways to Effective Communication
  5. Non-Verbal Communication
  6. Cross Cultural Communication
  7. Listening
  8. Speaking Skills
  9. Business and Social Etiquette
  10. Making Presentations and Speeches
  11. Interview Techniques
  12. Meetings
  13. Essentials of Effective Managerial Writing
  14. Structure and Format of Business Letters
  15. Letter Writing Techniques
  16. Enquiries and Replies
  17. Orders and Replies
  18. Complaints, Claims and Adjustments
  19. Collection Letters
  20. Sales Letters
  21. Banking Correspondence
  22. Agency Letters
  23. Job Application and Interview Letters
  24. Memos, Circulars, Notices
  25. Reports-Types and Structure
  26. Writing A Report

About The Author

S.M. Rai was Head of the English Department at Jai Hind College before joining as Principal of Hinduja College of Commerce, Mumbai, where he was for eleven years. He was on the Advisory Board of Tolani College and was in charge of the Education and Literary Project under the able guidance of Dr Tolani, Tolani Shipping Company. He is a life member of the Asiatic Society of Mumbai and has served on its Book Selection Committee.      

He was member of the Mumbai University Senate and Board of Studies in English. He has edited a book of essays and a collection of poems for the University of Mumbai. He has written several short stories and poems and at present, is engaged in writing two novels, one in Kannada and one in English.

Urmila Rai was Principal of Narsee Monjee College of Commerce in Mumbai, for fourteen years and later, Director of Pillais` Institute of Management Studies in New Panvel. She has taught Communication in Sydenham Collage, Narsee Monjee College of Commerce, Jamnalal Bajaj Institute of Management and Narsee Monjee Institute of Management. At present, she is Visiting Faculty for Communication Techniques in Narsee Monjee Institute of Management Studies and is also corporate trainer for several companies including many ing. She has conducted training sessions for Thermax, Forbes Marshall, Maersk (India) and Knight Frank (India).

She holds a Ph.D. in English Literature and has guided students for Ph.D. she has been a member of the Senate and the Academic Council of the University of Mumbai.

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