Quality Management

ISBN Number : 81-8318-597-5

Student Price : Rs.330

Student Dollar Price : 13$

Book Edition : Second

Year of Publication : 2017

No. Of Pages : 335

Book Weight :460

About The Book

Quality Management has moved beyond an emphasis on management of quality to a focus on the quality of managing all the areas of operation throughout an organisation`s "quality value chain" in order to have a favourable impact on overall effectiveness of the organisation. An approach to doing business known as the total quality approach to quality management has caught on and is now widely practiced. Total quality is an approach to doing business that attempts to maximize the competitiveness of an organisation through the continual improvement of the quality of its products, services, people, processes and environments.

This book comprises 9 chapters which concisely present the various topics relevant to quality management, the study of which helps students management programs to acquire the basic understanding of the general principles, tools and techniques of quality management. The book is reinforced with exhibits, box illustrations and review questions as value addition.


Book Content of Quality Management
1. Introduction to Quality Management
2. Principles and Philosophies of Quality Management
3. Statistical Process Control and Process Capability
4. Maintenance and Reliability
5. Business Process Reengineering
6. Tools and Techniques for Quality Management
7. Organising for Quality Systems
8. Implementation of Quality Systems
9. Information Technology and Quality Management

About The Author

K. Shridhara Bhat, a Graduate in Mechanical Engineering with postgraduate diploma in Industrial Management and Master`s degree in Business Administration is currently engaged in part-time teaching as a visiting professor and consultancy in the field of management education and industry.

Earlier, he worked as Professor and Head of the Department of Management Studies, East Point College of Engineering and Technology and BMS College of Engineering, Bangalore during the period of 1994 to 2005.

Before taking up teaching profession, he served Bharat Electronics for a period of about 26 years in the areas of Production and Operations Management, Materials Management, Research and Development, Human Resource Management, etc.

He has authored books in subjects such as – Production and Operations Management, Total Quality Management, Materials Management, Inventory Management, Business Process Reengineering, Operations Research and Quantitative Techniques, Management and Behavioural Processes, World-class Manufacturing, Logistics Management, Logistics and Supply Chain Management, etc.

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