Business Process Re-engineering

ISBN Number : 978-93-5097-640-1

Student Price : Rs.525

Student Dollar Price : 21$

Book Edition : Second

Year of Publication : 2019

No. Of Pages : 250

Book Weight :344

About The Book

In today's dynamic, complex, competitive global market, “customer satisfaction” has increasingly become the cardinal principle governing any successful business. In today’s rapidly changing environment, the ability to learn faster, reconfigure processes faster and execute processes faster provides a significant competitive advantage. As old ways and processes have become severely inadequate, what is needed is the customer-focused and market-driven in its external relations and process focused and team-oriented in its internal operations. Only such an organization can look at the way work is performed across functions seek and to make those cross functional operations more logical, effective and efficient. Such an Effort is at the heart of an approach know as Business Process Re-engineering.

Reengineering projects are taken up in response to a breakthrough goal for rapid, dramatic improvements in process performance. Manufacturing firms have undertake reengineering by implementing concurrent engineering, lean production, group technology, cellular manufacturing and pull-type production system. Rapid advances in information technology and its applications have enabled service firms to implement business process reengineering in their services.

For reengineering to be successful in organization, managers need to have a clear vision and strategic motivation for change, have genuine interest in listening to their customers, view their system as a set of processes overlapping functional areas and rethink and simplify how value is provided to their customers.

In view of the above, it is needless to emphasize the importance of learning the subject “Business Process Reengineering” as a part of MBA program of any university.

This book consists of eight chapters and presents a concise view of the various topics which are relevant to understand the concepts and techniques of business process reengineering.

This book concise of exhibits, box illustrations, review question, process reengineering in action, case exercises in addition to subject index.


Contents :

1. Introduction to Business Process Reengineering
2. Understanding Business Processes
3. Managing Business Process Flows
4. Implementation of Business Process Reengineering
5. Making Effective Business Process Reengineering
6. Process Mapping and Simulation
7. Business Process Modeling and Simulation
8. Business process Management
Annexure 1: Process Reengineering in Action
Annexure 2: Case Illustrations
Annexure 3: Case Analysis

About The Author

K. Shridhara Bhat, a Graduate in Mechanical Engineering with postgraduate diploma in Industrial Management and Master`s degree in Business Administration is currently engaged in part-time teaching as a visiting professor and consultancy in the field of management education and industry.

Earlier, he worked as Professor and Head of the Department of Management Studies, East Point College of Engineering and Technology and BMS College of Engineering, Bangalore during the period of 1994 to 2005.

Before taking up teaching profession, he served Bharat Electronics for a period of about 26 years in the areas of Production and Operations Management, Materials Management, Research and Development, Human Resource Management, etc.

He has authored books in subjects such as – Production and Operations Management, Total Quality Management, Materials Management, Inventory Management, Business Process Reengineering, Operations Research and Quantitative Techniques, Management and Behavioural Processes, World-class Manufacturing, Logistics Management, Logistics and Supply Chain Management, etc.

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