Consumerism and Consumer Protection in India

ISBN Number : 978-93-5051-735-2

Student Price : Rs.625

Student Dollar Price : 25$

Book Edition : First

Year of Publication : 2017

No. Of Pages : 412

Book Weight :852

About The Book

This book is meant for educational and learning purposes. The author of the book has taken reasonable care to ensure that the contents of the book do not violate any existing copyright or other intellectual property rights of any person in any manner whatsoever. In the event the author has/been unable to track any source and if any copyright has been inadvertently infringed, please notify the publisher in writing for corrective action please.


Contents :

Part I - Consumer Protection Act
1. Consumer Protection Act, 1986
1 A. Consumer Protection Rules, 1987
1 B. Consumer Protection Regulations, 2005
2. Consumer Welfare Fund Rules, 1992
3. Investor Education and Protection Fund
4. Monopolies and Restrictive, Trade Practices
5. Andaman and Nicobar Islands Consumer Protection Rules, 1987
6. Andhra Pradesh State Consumer Protection Rules, 1987
7. Arunachal Pradesh Consumer Protection Rules, 1987
8. Assam State Consumer Protection Rules, 1989
9. Bihar Consumer Protection Rules, 1987
10. Chandigarh Consumer Protection Rules, 1987
11. Delhi Consumer Protections Rules, 1987
12. Dadra and Nagar Haveli Consumer Protection Rules, 1987
13. Goa Consumer Protection Rules, 1988
14. Gujarat Consumer Protection Rules, 1988
15. Haryana Consumer Protection Rules, 1988
16. Himachal Pradesh Consumer Protection Rules, 1988
17. Jammu and Kashmir Consumer Protection Act 1987
18. Karnataka Consumer Protection Rules, 1988
19. Kerala Consumer Protection Rules, 1988
20. Lakshadweep Consumer Protection, 1989
21. Madhya Pradesh Consumer Protection Rules, 1989
22. Maharashtra Consumer Protection Rules, 2000
23. Meghalaya Consumer Protection Rules, 1989
24. Mizoram Consumer Protection Rules, 2000
25. Nagaland Consumer Protection Rules, 1987
26. Orissa Consumer Protection Rules, 1987
27. Pondicherry Consumer Protection Rules, 1987
28. Cosumer Protection (Punjab) Rules, 1987
29. Consumer Protection (Rajasthan) Rules, J987
30. Sikkim Consumer Protection Rules, 1990
31. Tamil Nadu Consumer Protection Rules, 1988
32. Tripura Consumer Protection Rules, 1987
33. Uttar Pradesh Consumer Protection Rules, 1987
34. West Bengal Consumer Protection Rules, 1987
35. Extract of MRTP Act
Part II
1. Introduction - Research
2. Evolution of Consumerism and Consumer Protection
3. Review of Literature
4. Research Methodology
5. Consumerism and Consumer Movement and An Opinion Survey of Consumers
6. Consumer Movement -
An Opinion Survey of Companies of India
7. Voluntary Organisations — Their Role in Consumerism and Consumer Movement In India
8. Research Findings
Part III - Illuminaring Judgements / Decisions (CPA)
1. Landmark Judgments of Supreme Court in India
2. Landmark Decisions- National Consumer Disputes Redressal Commission. New Delhi
3. Important Decisions (Govt. of West Bengal)
Summary, Conclusion
Appendix I
Appendix II
Appendix III
Further reading

About The Author


Durgapur Institute Of Management And Science Sahid Sukumar Banerjee Sarani,Bidhannagar, Durgapur-713212., WB., India (Approved by A.I.C.T.E. New Delhi and affiliated to West Bengal University of Technology) 

An eminent and admirable personality in the field of Industrial / Business / Management / Education / Commerce holding D.Sc. (A.M.) from Open International University for complementary Medicine. Sri Lanka, Ph.D. (Business / Commerce) from Guru Nanak Dev University. Amritsar, M.Com. (Business Administration) from University of Rajasthan and specialisation in Marketing Management. He is a man of sterling merit and enviable achievements to his credit. Specialised in a number of Industrial Management Training programmes and have done Health / Management / Courses including Yoga / Nature Cure / Alternative Medicine. He is a Professional Member - Fellow of many National / International Institutes: 1. The Chartered Institute of Marketing, Registered Marketer, (UK), 2. Chartered Management Institute, 3. Institute of Administrative Management, (Incorporated Administrator, UK), 4. Royal Geographical Society (UK), 5. Institute of Financial Accountants, (Incorporated Financial Accountant, UK), 6. American Institute of Stress, USA 7. American Marketing Association, 8. Organisation Development Institute USA, (Registered Organisational Development Professional, USA), 9. Australian Human Resources Institute, (Certified Professional, Australia), 10. Institute of Marketing and Management (New Delhi), 11. Royal Academy of Medicine in Ireland, 12. Chartered Quality Institute (Chartered Quality Professional, UK), 13. Academy of Business and Public Policy, USA, etc.

He has gained Teaching experience (MBA) / Training in Business Management, Organisation Development, Corporate Governance, Industry, Trade and Commerce, Strategic Management, HRM, Leadership, Stress and Marketing / Management / Entrepreneurship, etc. He is a Research Scholar in different subjects, also received GOLD MEDAL for Stress Management work. Besides, he has presented numerous papers as a Chairperson, Guest of Honour, Keynote Speaker chiefly on Education / Management / Consumerism / Marketing / HRM / Leadership at National / International seminars (85 nos.). Apart from producing articles for paper / journals (81 nos.), he has attended many workshops (53). He served as Management / Career / Consultant, Viz., Institute of Chartered Financial Analyst of India, Asian Development Bank, Commonwealth Secretariat (London), Small Industries Services Institute (New Delhi) and others.

His service tenure stretches over three decades holding varied (SENIOR) posts with different organisations like Peerless Group (CHIEF MANAGER), National Institute of Personnel Management (EXECUTIVE DIRECTOR), Ex-PRINCIPAL of Copany Institute of Management Studies, Kolkata. Previously DIRECTOR AIMT, Ambala. Having proved his calibre in every field (Business, Management, Industry and Education also Administration) by adept handling of Marketing, Public Relation, Planning, Corporate relations. He has been conferred on many coveted Prizes/Rewards, i.e., Eminent Citizen of India Award, Rashtriya Rattan Award,

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