Consumer Behaviour and Marketing Research

ISBN Number : 978-93-5202-408-7

Student Price : Rs.998

Student Dollar Price : 40$

Library Price : Rs.1950

Library Dollar Price : 78$

Book Edition : Second

Year of Publication : 2022

No. Of Pages : 926

Book Weight :1578

About The Book

This second edition book on Consumer Behaviour and Marketing Research combines two vital aspects of the field of marketing therein. The book is divided into two parts: (1) Consumer Behaviour and (2) Marketing Research, covering the various facets of consumer behaviour and the steps involved in the marketing research process, respectively. It is an effort on the part of the author to give in the hands of the students at the Post Graduate level, a textbook that covers the subject matter with a blend of the important aspects related to the fields of Consumer Behaviour and Marketing Research.

The book is divided into two parts:
Part 1: Consumer Behaviour and,
Part 2: Marketing Research.

Specific features of the book:
- Usage of simple and easy to understand language throughout the textbook.
- Most of the important concepts and variables involved in consumer behaviour and marketing research are explained citing real and practical examples to facilitate the link with actual situations.
- Every chapter commences with a real case discussion relevant to the concepts to be discussed in the chapter.
- Under ‘Chapter Questions for Discussion’, practical oriented exercises are given to enable the reader get a realistic feel of the picture /situation likely to occur while carrying out a study.
- Each chapter ends with a real case study from the industry and when efforts are made to seek answers to the questions provided, the reader will be able to develop good decision making skills.


Contents :

Part I : Introduction & Overview to the Study of Consumer Behaviour
1: An Introduction to Consumer Behaviour
2: Consumer Modelling
Part II : Individual Determinants of Consumer Behaviour
3: Consumer Perception
4: Consumer Learning
5: Personality and Lifestyle Influences
6: Attitude and Behaviour
7: Motivation
Part III : Social Processes
8: Demographics, Social Class and Culture
9: Reference Group Influences
Part IV : Consumer Decision Making, After Sales and Related Issues
10: Consumer Decision Making
11: Diffusion of Innovations and Opinion Leadership
12: Consumer Satisfaction
13: Relationship Marketing
Part V : Ethics and Application
14: Consumerism
15: Market Segmentation
Part VI : Organisational and Online Behaviour
16: Organisational Buying Behaviour
17: Online Consumer Behaviour
Part I : Introduction, Decision Support System and Research Design
1: An Introduction to Marketing Research
2: Information, Decision Support System and Marketing Decision Support System
3: REsearch Design and Marketing Research Process
Part II : Data Collection Methods
4: Sources of Information and Secondary Data Collection
5: Primary Data Collection
6: Sampling, Scaling and Attitude Measurement
Part III : Analyzing Data
7: Editing, Coding and Tabulation of Data
8: Basic Analysis of Data, Cross Tabulation and Hypothesis Testing
9: Tests to Analyse Differences
10: Multivariate Analysis
Part IV : Research Process and Applications of Marketing Research
11: The Research Process
12: Traditional Applications of Marketing Research
13: Popular and Concurrent Applications of Marketing Research
Appendices Selected Statistical Tables

About The Author

Dr. Suja R. Nair holds B.A. (Hons.), MBA and Ph.D. Degrees, and is a self-motivated professional with a work experience that spans over 27 years combining Corporate, Academics and Research. Currently, she is an Independent Researcher, and also handles Strategic Marketing as a Co-entrepreneur at Educe Micro Research, Bengaluru, India. Earlier, she had been a Practicing Manager in the corporate sector. But it is her passion for teaching that drew her to academics, and got her working as a Management Faculty at few academic institutions in Bengaluru. During the course of her teaching, she developed an interest in writing and embarked onto the journey of research and authorship with her first book entitled "Consumer Behaviour - Text and Cases", published by the Himalaya Publishing House (HPH), Mumbai in 1999. Subsequently, many more books were published by HPH, broadly in areas of Retail Management, Consumer Behaviour, Marketing Research and Organisational Behaviour, which are widely read and recommended by leading universities / institutes in India.

She also has to her credit many articles published in top-tier International Journals and Handbooks of Research publications like IGI Global, Elsevier, Emerald and Inderscience Publishers. She is the Editor of Handbook of Research on Ethics, Entrepreneurship and Governance in Higher Education, and International Journal of Big Data Management, and on the Editorial board of IAFOR Journal of Education. She is an Honorary Rosalind Member of London Journals Press. In 2021, she was awarded "Woman of Excellence Award" by the Indian Achievers Forum in the category of Independent Researcher and Author at the National Amanirbhar Bharat E-Summit.

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